1. General Provisions & Business Overview

Welcome to www.chewandbounce.com (“Website”). These Terms of Service (“Terms”) govern your use of our Website and the purchase of pet leisure products offered by chewandbounce (“we”, “us”, or “our”).

By accessing our Website or placing an order, you agree to be bound by these Terms. Our services and products are offered exclusively to consumers located within the United Kingdom and the European Union.

2. Product Information & Orders

All products listed on the Website are subject to availability. We reserve the right to modify or discontinue any item or update product details at any time without prior notice.

An order placed through the Website constitutes an offer to purchase. Order acceptance occurs when we issue an order dispatch confirmation to the email address provided during checkout. We reserve the right to refuse or cancel any order prior to dispatch for operational or regulatory reasons.

3. Shipping, Delivery & Risk Transfer

  • Fulfillment & Logistics Partners: We coordinate order deliveries in partnership with established international logistics carriers, including express priority services provided by carriers such as DHL, FedEx, and UPS.
  • Delivery Timeframe: Estimated delivery times for orders within the United Kingdom and Europe are typically 5 to 8 working days following order dispatch.
  • Automated Order Tracking: At key fulfillment milestones—including order dispatch, carrier hub arrival, and local dispatch for final delivery—an automated tracking notification email is sent to the email address provided at checkout, allowing you to monitor the status of your shipment.
  • Delayed or Transit-Disputed Deliveries: If a parcel exceeds the standard estimated transit timeframe, we will initiate a formal investigation with the designated logistics carrier. Following confirmation of transit delay or non-delivery status from the carrier, we will, depending on the specific circumstances, issue a replacement dispatch or a full refund to the original payment method.
  • Transfer of Risk & Title: In strict accordance with the UK Consumer Rights Act 2015 and EU Consumer Rights Directive, the risk of loss, damage, or deterioration of goods passes to the consumer only when the goods are physically delivered to and received by the consumer (or a nominated third party acting on the consumer’s behalf). Risk does not transfer upon handover to the logistics carrier.

4. Statutory Right of Withdrawal (14-Day Cooling-off Period)

In compliance with European Union distance selling regulations and UK consumer protection laws, customers located in the UK and EU have the statutory right to withdraw from their purchase within 14 calendar days without giving any reason.

  • Withdrawal Period: The 14-day statutory withdrawal period expires 14 days from the day on which you (or a third party designated by you) physically take possession of the goods.
  • Exercising Your Right: To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to platform@chewandbounce.com prior to the expiration of the 14-day period.
  • Returns & Refunds: Upon receipt of your withdrawal notice, we will provide instructions for returning the goods. Returned items must be sent back in reasonable condition. Refunds following a valid statutory withdrawal will be processed within 14 days of receiving the returned goods or evidence of return dispatch.

5. Defective, Damaged, or Faulty Goods

We take care to ensure that every order is properly inspected and packaged prior to dispatch. However, if an item arrives with a defect or physical damage incurred during transit:

  • Notification & Evidence: Please contact our customer support team at platform@chewandbounce.com within a reasonable timeframe following delivery. You will be requested to provide photographic or video evidence illustrating the damage or defect alongside your order details.
  • Resolution Without Physical Return Required: Upon review and confirmation of the damaged or defective item via photographic evidence, we will process either a full refund or a replacement dispatch without requiring you to physically ship the damaged item back to us.

6. Pricing & Payment

All prices displayed on the Website are in GBP (£) or EUR (€) as indicated at checkout. Payment must be made in full at the time an order is submitted. Payments are processed through secure, industry-standard encrypted transaction systems. We do not retain or store complete payment card credentials on our servers.

7. Limitation of Liability & Consumer Rights

Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from negligence, fraud, or any statutory consumer rights guaranteed under UK and EU law that cannot be lawfully limited or excluded.

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, or consequential losses arising out of or in connection with website usage or product orders.

8. Governing Law & Jurisdiction

These Terms and any non-contractual obligations or disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Kingdom and applicable European Union regulations. Disputes shall be subject to the jurisdiction of the competent courts of the United Kingdom or the EU member state in which the consumer resides.

9. Changes to Terms

We reserve the right to revise these Terms at any time to reflect operational, legal, or regulatory updates. Revisions take effect immediately upon publication on www.chewandbounce.com. Continued use of the Website constitutes acceptance of the updated Terms.