1. General Overview & Merchant Identity

This Payment Security Policy applies to transactions completed on www.chewandbounce.com (“Website”), operated by chewandbounce (“we”, “us”, or “our”).

We are a business registered in the United Kingdom serving customers across the UK and Europe. To maintain complete transaction clarity, our merchant billing identifier appearing on your card or payment statement will display as www.chewandbounce.com.

2. Payment Processing & Checkout Experience

To facilitate payment collection, we utilize Stripe as our primary payment processing vendor.

  • Direct Checkout Experience: Customers do not need to create or log into a separate account with the payment processor to complete a purchase on our Website. Payment processing is completed seamlessly within our checkout interface.
  • Vendor Monitoring & Transaction Security: Transaction processing is handled through standard encrypted protocols. The payment vendor periodically conducts routine security risk assessments and monitors for unusual transaction activity to support account integrity.
  • Order Fulfillment Timing: Once payment authorization is successfully completed, order handling and dispatch proceed in accordance with the timelines outlined in our Shipping Policy.

3. Accepted Payment Methods

We accept a range of standard payment options for orders placed through the Website:

  • Credit & Debit Cards: Visa, Mastercard, and American Express.
  • Digital Wallets: Apple Pay, Google Pay, and supported digital wallet solutions.

4. Data Protection, Privacy & Cookie Consent

In strict compliance with United Kingdom and European Union data protection legislation (including the UK GDPR, Data Protection Act 2018, and EU GDPR):

  • Data Minimization: We collect and process personal data necessary solely for transaction execution, order management, and customer assistance as detailed in our Privacy Policy.
  • Cookie Consent Mechanism: Our Website utilizes an explicit cookie consent banner. Non-essential cookies are disabled by default and will only be activated if you explicitly click the “Accept” button on our cookie banner.
  • Cardholder Data Storage: Complete primary payment card numbers and sensitive authentication data are processed directly by the payment vendor. www.chewandbounce.com does not store or retain full card payment details on our local servers.

5. Customer Support & Inquiries

If you have questions regarding payment authorization, billing statements, or data privacy, please reach out to our support team:

Our customer support team reviews all incoming inquiries regularly and aims to respond within 24 hours during standard operating days.