1. Overview & Service Coverage

This Shipping Policy governs the order handling and delivery terms for purchases placed through www.chewandbounce.com (“Website”), operated by chewandbounce (“we”, “us”, or “our”).

We process and fulfill customer orders intended for delivery to destinations within the United Kingdom and Europe.

2. Logistics Carriers & Delivery Timeframes

To maintain consistent order handling, we partner with recognized international express courier networks, utilizing priority services provided by carriers such as DHL, FedEx, and UPS.

  • Standard Delivery Window: Estimated shipping time for orders across the United Kingdom and European regions is 5 to 8 working days following order dispatch.
  • Order Dispatch: Orders are reviewed, packed, and dispatched directly from our facility located at 2 Westow Street, Crystal Palace, London, SE19 3AH, United Kingdom. Processing times prior to carrier handover typically range between 1 and 2 business days.

3. Automated Shipment Tracking

We provide automated tracking disclosures to ensure full transparency throughout the delivery process:

  • Key Milestone Notifications: At critical operational stages—including order dispatch from our facility, arrival at central courier handling hubs, and final out-of-delivery status—an automated tracking update is sent to the email address provided at checkout.
  • Tracking Access: Customers can utilize the tracking link provided in their confirmation emails to view the real-time movement and transit status of their parcel.

4. Delayed Shipments & Investigation Procedures

While we strive to meet standard delivery estimates, transit times may occasionally be influenced by carrier volume or regional logistics delays.

  • Fulfillment Inquiries: If an order has not arrived within the standard estimated timeframe of 5 to 8 working days, please reach out to our customer support team at platform@chewandbounce.com.
  • Carrier Investigation & Resolution: Upon receiving notice of an overdue delivery, we will immediately initiate a formal inquiry with the assigned carrier. Following verification of transit status from the carrier, we will arrange appropriate resolution based on the situation, including either a full order refund or a replacement dispatch.

5. Transfer of Risk & Delivery Acceptance

In strict adherence to the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (Directive 2011/83/EU):

  • Risk Transfer: The risk of damage to, or loss of, ordered goods transfers to the consumer only upon physical receipt and handover of the parcel to the consumer or a designated third party acting on the consumer’s behalf.
  • Delivery Verification: Risk does not transfer upon initial handover to the courier network. Parcels confirmed as lost or damaged in transit before physical delivery remain under our operational responsibility for resolution.

6. Contact Information

For questions regarding order handling, shipping statuses, or delivery inquiries, please contact: