1. General Overview & Company Identification

This Cookie Policy applies to the website www.chewandbounce.com (“Website”), owned and operated by chewandbounce (“we”, “us”, or “our”).

As a business operating in the United Kingdom and serving customers across the United Kingdom and Europe, we are committed to respecting user privacy in compliance with applicable data protection laws, including the UK Privacy and Electronic Communications Regulations (PECR), the UK General Data Protection Regulation (UK GDPR), and the European Union ePrivacy Directive.

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, or other device when you visit a website. They are widely used to ensure websites function properly, improve site operational integrity, and provide necessary session details to site operators.

3. Express Consent & Cookie Consent Banner

In strict accordance with UK and EU privacy laws, we operate an active consent system regarding cookies:

  • Strictly Necessary Cookies: Essential technical cookies required for fundamental website functionality (such as shopping cart retention and checkout operation) are enabled automatically.
  • Non-Essential Cookies: Non-essential cookies—including performance, functional, or analytical tools—are disabled by default.
  • Customer Choice: Non-essential cookies are only deployed if you explicitly express consent by clicking the “Accept” button on our website cookie banner. You retain full freedom to manage, accept, or decline non-essential cookies at any time without impacting your basic access to our online shop.

4. Categories of Cookies We Use

We categorize the cookies utilized on www.chewandbounce.com as follows:

A. Strictly Necessary Cookies (First-Party)

These cookies are required for the Website to function properly. They enable core site features, such as navigating between pages, holding items in your shopping basket, and completing checkout procedures.

B. Functional & Operational Cookies (First-Party)

These cookies allow the Website to remember preferences you make (such as language or currency options) to offer a consistent user browsing experience.

C. Payment Processing & Operational Third-Party Cookies

To process transactions securely, third-party cookies related to payment processing are placed on our Website and handled by Stripe. These cookies assist in verifying checkout sessions, conducting risk assessments, preventing fraudulent activity, and supporting overall transaction integrity during payment execution.

5. Cookie Retention Schedule

In compliance with United Kingdom and European Union data minimization principles, cookies are stored on your device only for as long as necessary:

  • Session Cookies: Temporary cookies that expire and are automatically deleted when you close your web browser.
  • Persistent First-Party Cookies: Retained on your device for a limited period—typically ranging from 30 days up to a maximum of 12 months—to maintain shopping basket state and user preferences across visits.
  • Third-Party Payment Cookies (Stripe): Retained according to statutory security standards and payment industry compliance requirements, typically lasting for the duration of the active transaction session or up to 12 months for fraud prevention and risk auditing purposes.

After the relevant retention timeframe expires, stored cookies are automatically erased or rendered inactive.

6. Managing and Disabling Cookies

In addition to using our website cookie consent banner, you can control or disable cookies through your web browser settings. Most browsers allow you to block cookies, clear stored cookies, or request a notification prior to a cookie being set. Please note that disabling strictly necessary cookies may affect certain basic functionalities of the Website, such as adding items to your shopping cart or completing a transaction.

7. Customer Support & Contact Details

If you have any questions regarding this Cookie Policy or how we manage cookies on www.chewandbounce.com, please reach out to our team: